Frequently Asked Questions (FAQ):

• I've never shopped on the site before. Where should I start?
• Is it safe to use my credit card online?
• If I don't see a product listed that I want, can I place a special order?
• What if I need to contact someone?
• I've never purchased anything online before. How do I use the shopping cart?
• What if I already purchased a product and want to see if it has been shipped?
• What if I want to change my billing address or any other type of personal information?
• What is the fastest way to find a product?
• What is American Arborist Supplies?
• What if I am not satisfied with something on my order?

I've never shopped on the site before. Where should I start?
Before you start shopping, create a profile with us by clicking on the "Register" link at the top of the page. You will need to create a profile before you purchase any products.

Is it safe to use my credit card online?
Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.

If I don't see a product listed that I want, can I place a special order?
Yes, we can place special orders on specific products. Just drop us an email at info@arborist.com and a sales representative will contact you as soon as possible.

What if I need to contact someone?
Click on the "Contact Info" tab at the top of the site. You will then enter the contact information page that will provide you with the necessary telephone numbers or email addresses.

I've never purchased anything online before. How do I use the shopping cart?
The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.

What if I already purchased a product and want to see if it has been shipped?
First, log-in and then click the "Order Status" tab at the top of the page. You are then able to view your order status and/or history.

What if I want to change my billing address or any other type of personal information?
Click on the "My Profile" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Profile Information" tab and make necessary changes.

What is the fastest way to find a product?
Type in the product name, product number, or description in the quick search box and click "go."

What is American Arborist Supplies?
We are a leading supplier to Arborists and the Tree Care Industry. We provide the widest selection and competitive prices to assure your satisfaction.

What if I am not satisfied with something on my order?
While we certainly hope this doesn't happen, we strive to make returns as painless as possible. Go to our company policy tab and click on Returns and follow the easy directions!